Refund policy

Digital products

Gate Seven sells digital artwork downloads. No physical product will be shipped.

Refunds and exchanges

Because digital products are delivered electronically and cannot be returned, purchases are generally final and non-refundable once the files have been delivered or downloaded. We do not generally accept returns or exchanges for change of mind, ordering the wrong item, or issues related to a customer's printer, paper, framing, monitor settings, or third-party printing service.

Download or order issues

If a purchased file is missing, corrupted, duplicated, inaccessible, or incorrect, contact Gate Seven at gatesevenco@gmail.com or use the Contact page at https://www.gatesevenco.com/pages/contact. Include the order number and the email address used at checkout. Gate Seven typically responds within 1–2 business days and will work to restore access, provide a replacement or corrected file, or resolve a duplicate charge. If Gate Seven cannot provide the purchased files or resolve a valid technical or delivery issue, we will assess the appropriate refund or other remedy.

Approved refunds

When a refund is approved, it will be issued to the original payment method within 5–10 business days. A bank or card provider may require additional time to post the refund. Because no physical product is shipped or returned, there are no return-shipping or restocking fees.

Before purchasing

Please review the product description, file format, aspect ratio, recommended print sizes, color notes, and personal-use license before placing your order.

Legal rights

Nothing in this policy limits any rights or remedies that cannot lawfully be limited under applicable consumer protection law.